At FreshNRoots, we are committed to delivering your favorite natural products safely and swiftly. This Shipping Policy outlines the details of how and when you’ll receive your order.

1. Shipping Coverage

We currently ship across India. For specific delivery locations or bulk order queries, feel free to contact us.

2. Order Processing Time

  • Orders are processed and dispatched within 1–3 business days from the date of confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Estimated Delivery Time

  • Metro cities: 3–5 business days
  • Other locations: 5–8 business days
  • Delivery times may vary based on product availability, location, and courier partner performance.

Note: During peak seasons or unforeseen delays (e.g., weather, strikes), delivery may take longer. We appreciate your patience.

4. Shipping Charges

  • Free Shipping on all prepaid orders above ₹[Insert Amount]
  • For orders below the free shipping threshold or COD orders, a standard shipping charge of ₹[Insert Fee] may apply (visible at checkout).

5. Order Tracking

Once your order is shipped, you will receive an email or SMS with the tracking details. You can monitor your shipment using the link provided.

6. Delivery Partners

We work with trusted and reputed courier services to ensure your orders are delivered on time and in excellent condition.

7. Incorrect or Incomplete Address

Please ensure your shipping address and contact details are accurate.
FreshNRoots will not be responsible for:

  • Delivery failures due to incorrect or incomplete addresses
  • Delays caused by customer unavailability or refusal to accept the parcel

If a package is returned due to such issues, additional shipping charges may apply for re-dispatch.

8. Damaged or Missing Items

If your package is damaged, tampered with, or items are missing, please contact us within 48 hours of delivery with photographs and details. We will investigate and resolve the issue promptly.

9. Contact Us

For shipping-related queries or support, please reach out to us:

FreshNRoots
📍 B2102, 21st Floor, Hill Spring,
Kavesar, Vijay Garden Road,
Ghodbunder, Thane West – 400615
📧 info@freshnroots.in
📞 +91 83559 27909