Welcome to FreshNRoots. By accessing or using our website (www.freshnroots.in) or purchasing from us, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Introduction

These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, and merchants. By using our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these terms.

2. Products & Services

FreshNRoots offers natural and wellness products including:

  • Wood-Pressed Oils
  • Pure Ghee
  • Natural Honey
  • Superfoods
  • Personal Care Products
  • Spices

All products are subject to availability. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

3. Pricing & Payment

  • All prices are listed in INR (₹) and are inclusive of applicable taxes unless otherwise stated.
  • Prices and product availability are subject to change without notice.
  • Payments must be made through our secure online payment gateway partners. We do not store any card details on our servers.

4. Shipping & Delivery

  • We aim to dispatch orders within [2–4 business days] of confirmation.
  • Shipping timelines may vary based on your location.
  • Any delays in delivery due to unforeseen circumstances (e.g., weather, courier issues) are not the responsibility of FreshNRoots.

Please refer to our Shipping Policy for full details.

5. Returns & Refunds

We strive to maintain the highest quality standards. However, if you receive a damaged or incorrect product, please notify us within 48 hours of delivery.

Returns will be accepted only under the following conditions:

  • Product is unused and in original packaging
  • Proof of purchase is provided
  • Return request is raised within 7 days of delivery

Please refer to our Return & Refund Policy for more information.

6. User Responsibilities

You agree:

  • Not to use our products for any illegal or unauthorized purpose
  • Not to transmit any viruses, malware, or harmful code
  • Not to reproduce, duplicate, copy, or exploit any portion of the website or content without written permission from us

7. Intellectual Property

All content on this site (text, images, logos, graphics, etc.) is the property of FreshNRoots and is protected by applicable copyright and trademark laws. Unauthorized use is strictly prohibited.

8. Limitation of Liability

FreshNRoots shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

  • The use or inability to use our website
  • Delays in order processing or delivery
  • Errors in content or pricing

Use of our products should be based on personal judgment and consultation with a healthcare professional if necessary.

9. Privacy

Your submission of personal information is governed by our Privacy Policy, available on our website.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes will be subject to the jurisdiction of the courts in Thane, Maharashtra.

11. Contact Information

For any queries or support, please contact us at:

FreshNRoots
📍 B2102, 21st Floor, Hill Spring,
Kavesar, Vijay Garden Road,
Ghodbunder, Thane West – 400615
📧 info@freshnroots.in
📞 +91 83559 27909